CUSTOMER HELP

Frequently Asked Questions

Practical answers about orders, payments, product condition and PC builds.

Which payment methods do you accept?

We accept cash on delivery, bank transfer, Easypaisa and JazzCash. Contact us for payment details before sending a transfer.

What are the delivery charges?

Delivery is free. Contact us to confirm availability and the expected delivery time for your order.

What is the checking warranty for used products?

Used products have a 15-day checking warranty. Review the product listing and contact us if you need clarification before ordering.

Can I return or replace a product?

Return or replacement is available when the product is in the same condition. Contact us with your order details to arrange the next step.

Are products new or used?

Our catalog includes both new and used hardware. Check each listing for its condition, specifications and current availability.

Can you help me choose a gaming PC?

Yes. Share your budget, games or software, monitor resolution and any components you already own. Our team can help you review suitable options.

Can I request a custom PC build?

Yes. Contact us to discuss components and your budget. We can help review compatibility and current stock before you order.

How can I confirm stock before ordering?

Check the product listing for availability. For a particular model or a complete build, contact us before placing your order.

Where is SakoonSay Gaming Store?

Visit Shop No. 2, 3 & 4, First Floor, Haram City Plaza, Faisalabad, Pakistan.

Is the store open on Friday?

Friday is our weekly day off. Contact us to confirm visiting hours for another day.